Canon S100

Canon to fix S100 Lens Error for free

Written by Gail Bjork

If your Canon PowerShot S100 digital camera gets the dreaded lens error, Canon will repair qualifying cameras free even beyond the warranty period..

Some owners of the Canon S100 digital cameras have been getting a lens error that causes the lens to fail to retract. As a result, the camera stops working altogether.

Canon has issued a product advisory acknowledging the problem and promising to fix qualifying cameras free of charge.

Part becomes disconnected inside lens

According to the advisory, some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. The lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.

Some cameras within the following serial number range may experience the problem:

The first and second digits of the camera’s serial number are any number from”29″ through”41.”
For example: “29xxxxxxxxxx”,  “30xxxxxxxxxx”………”41xxxxxxxxxx”

S100 lens error problem fixed free of charge if….

S100 cameras that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status. However, it must be confirmed that the lens error was caused by disconnection of the part inside the lens.

What is the Service Period

According to a Canon service representative I spoke with, the Service period varies with each product. It can be seven years, or it can be much longer.

Canon will check any camera for free

I was told by a Canon Service Representative in a U.S. service facility that individuals are always welcome to send their camera into Canon to have it checked even if it exhibits no problems.There is no charge. If you decide to have your camera checked, call Canon tech support for mailing instructions.

Canon Product Advisory information

If your S100 does get a lens error, contact the Canon Customer Support Center for your region.

About the author

Gail Bjork

Gail Bjork, who is passionate about digital photography, is the owner and editor of Digicamhelp.Gail is the author of three illustrated ebooks about digital photography. A number of her photos and digital photography related articles appear at other websites.In 2006, a series of her photos, People in the Louvre, were exhibited at the Underground Photo Gallery
in Iisalmi Finland. Eight of her photos taken in the Florida scrub are on permanent exhibition at Parrish Medical Center in Titusville, Florida.Gail served twelve years as an elected member of The School Board of Palm Beach County, Florida, one of the largest school districts in the U.S. She has also been the editor of a small town newspaper and a free-lance writer. Gail and her husband owned and ran several small businesses.


  • My S100 had been sent in 3 times for Lens error and the serial number begins with 43xxxxxxxxxx. So the problem still exists beyond the serial number series listed. I just got it back for the 3rd time and and don’t trust it. So far not willing to replace it.

  • This problem plagued the S95 as well from what I was able to find. Mine died in Spring the same way.