Some owners of the Canon S100 digital cameras have been getting a lens error that causes the lens to fail to retract. As a result, the camera stops working altogether.
Canon has issued a product advisory acknowledging the problem and promising to fix qualifying cameras free of charge.
Part becomes disconnected inside lens
According to the advisory, some PowerShot S100 units (with the serial numbers listed below) may encounter a lens error due to a part becoming disconnected inside the lens. The lens error may occur when the camera is used in certain environmental conditions such as high temperature and/or humidity.
Some cameras within the following serial number range may experience the problem:
The first and second digits of the camera’s serial number are any number from”29″ through”41.”
For example: “29xxxxxxxxxx”, “30xxxxxxxxxx”………”41xxxxxxxxxx”
S100 lens error problem fixed free of charge if….
S100 cameras that exhibit this phenomenon will be repaired free of charge, regardless of the warranty status. However, it must be confirmed that the lens error was caused by disconnection of the part inside the lens.
What is the Service Period
According to a Canon service representative I spoke with, the Service period varies with each product. It can be seven years, or it can be much longer.
Canon will check any camera for free
I was told by a Canon Service Representative in a U.S. service facility that individuals are always welcome to send their camera into Canon to have it checked even if it exhibits no problems.There is no charge. If you decide to have your camera checked, call Canon tech support for mailing instructions.
Canon Product Advisory information
If your S100 does get a lens error, contact the Canon Customer Support Center for your region.