Since this article was written, Best Buy has increased its Return & Exchange Period to 30 days for all products.
Good news for Best Buy shoppers. They’ve dropped their ridiculous 15% restocking free for many electronic items including digital cameras.
I went to Best Buy the other night with the intention of buying a camera. I became frustrated because not one of the cameras I was interested in worked. I was told they were broken because of all the people handling them during the Christmas season. And they wouldn’t open a box.
Besides, who can get a feel for a camera when the base is attached to a clutsy security device?!
I told two salespersons that I couldn’t judge a camera if unable to try it in the store. I asked if could buy one, use it and return it the next day without being charged the restocking fee and the answer was a resounding “no!”
So I walked out of the door.
Still steaming the next morning, I decided to go back to Best Buy and speak with a manager. To my surprise, I was that told that just two days before, Best Buy changed it’s return policy. The policy was so new that some employees obviously didn’t know about it.
New Best Buy return policy is retroactive
You can now return or exchange most electronic items within 14 days from the date of purchase. There is no restocking fees except for Special Order Products. For customers who paid a restocking fee within 30 days of the policy change (between November 17, 2010 and December 17, 2010), they can call 1-888-BESTBUY or go to a store for reimbursement.
I, for one, am extremely pleased with this policy change. It’s a wise business move for Best Buy, and certainly for me since I buy 4-5 digital cameras a year. I’ve rarely bought a camera from Best Buy because other places have more generous and realistic return policies. If a camera and I are not compatible, I want to be able to return it without being hit with a huge fee.
In fact I was so happy with the policy that I walked out the door with a Sony NEX-3.
Thanks Best Buy!
For more information about Best Buy’s return policy.